Each piece is crafted and packed with care. Slight variations in form, color, or texture are natural to handmade products and are not considered defects.

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We do not accept returns or exchanges unless the item received is damaged during transit.

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If your order arrives damaged:
   1.    Please email us at studio.mezzz@gmail.com within 48 hours of delivery.
   2.    Include your order number and clear photos of the damaged piece and packaging.
   3.    Once reviewed, we’ll issue a store credit for the same value, valid for one year from the date of issue.

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Exchanges are not applicable for reasons other than transit damage.

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Store credit can be used on any future purchase from Studio Mez within one year. It cannot be redeemed for cash.

We appreciate your understanding — each piece is unique and made with intention, and we hope it finds a home that values its imperfections and charm.